Customer Support Advisor Job in Dhanbad – Voice Process (Full-Time Office Job)

📢 Job Opportunity: Customer Support Advisor – Voice / Blended Process

Are you a graduate with good communication skills? Here’s a great chance to kickstart your career in customer service! We are hiring Customer Support Advisors to manage inbound and blended customer interactions. This role includes paid training in Gurgaon and requires working from office premises. Read full details below.

🧑‍💻 Job Role: Customer Support Advisor

Location: Work From Office (Permanent)
Training: 20 Days in Gurgaon (Paid)
Type: Full-Time, Permanent
Industry: BPO / BPM / Customer Service
Department: Customer Success & Operations
Category: Voice / Blended Process

✅ Roles and Responsibilities

Communicate with customers via calls, email, and chat
Handle 70+ calls per day
Resolve queries, complaints, and service requests efficiently
Maintain a high level of customer satisfaction
Escalate complex issues to the relevant department
Provide accurate information regarding company products and services
Ensure professional and empathetic behavior in every interaction

👨‍🎓 Preferred Candidate Profile

Graduates only (UG/PG in any discipline)
Excellent verbal and written communication skills
Willingness to travel to Gurgaon for 20 days training
Comfortable with rotational week offs and fixed day shifts
Ready to work from office only (No remote option)
Must be open to handle voice calls
No leave during training period

🕒 Work Timings & Schedule

Shift timing between 9:00 AM to 10:00 PM (Any 9-hour shift allocated)
Only day shifts (no night shifts)
Rotational weekly offs
No leaves allowed during the training period

💼 Skills Required

Customer Handling
Voice Process / Inbound Calls
Email and Chat Support
Problem Solving
Customer Satisfaction
Communication and Interpersonal Skills
International Voice Process (Preferred)

🌟 Why You Should Apply

Opportunity to work in a reputed BPO company
Structured training with travel support
Exposure to international customer handling
Learn from professionals in a fast-paced environment
Great start for freshers looking to build a customer service career

📍 Important Note for Dhanbad Applicants

Although the training is conducted in Gurgaon, this job is open to applicants from Dhanbad who are willing to travel temporarily and work from office. This is not a part-time job, but it’s an ideal opportunity for fresh graduates seeking a full-time career in customer support.

If you’re from Dhanbad and looking to step into the BPO/customer service industry, don’t miss this chance! Apply now and be part of a professional customer support team.

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